Privacy Policy
Fizinga (“Company”, “we”, “our”, “us”) respects an individual’s privacy and is committed to protecting the same. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and transfer Personal Information (as defined below), through platforms controlled by the Company viz. fizinga.com (the “Platforms”) of the individuals who browse or access the Platform or provide information on or through the Platform, or whose information the Company otherwise collects, receives, or processes in connection with the offer and sale of its products (“Products”) (hereinafter, collectively referred to as “Customers”, “you”, “your”) and ensure its compliance with applicable laws and regulations.
By accessing and/or using our Platform and providing the information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy. We encourage you to read this Policy regarding the collection, use, and disclosure of your information. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue usage of the Platform.
Further, you agree and consent to receive all communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). Notwithstanding your registration with the National Do Not Call Registry, you hereby express your interest and accord informed consent to receive communications (including commercial communications) in relation to the Company’s services.
For the purpose of this Policy, the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form.
COLLECTION OF YOUR PERSONAL INFORMATION
We communicate with you through a variety of means and channels, including our Platform, email, phone, or text messaging. We collect and receive Personal Information in the following ways:
When you submit your Personal Information on our Platform: When you create an account, order a product, fill out a survey, or post a review, we may ask you to provide certain information such as your name, mailing address, email address, telephone number, and payment details.
Other sources: We might receive information about you from other sources, such as delivery and address information from third parties, which we use to correct our records and deliver your next purchase more easily.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Following are the categories of Personal Information that is/maybe collected and processed by us:
Your name, e-mail and postal addresses, phone number(s), country;
Date of birth, language preference, location;
Product interest information and your opinions and individual preferences;
Financial information such as bank account, credit card, or debit card details for availing Products at our Platform;
Technical data including device, system, and application software information.
WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED?
The Company may use your Personal Information to:
Verify your identity and fulfill Product purchases.
Communicate with you about your account and activities on the Platform.
Send communication related to order updates and offers through e-mail, SMS, and social media channels.
Help us learn more about your shopping preferences and improve your experience.
Comply with our legal obligations, policies, and procedures.
CONSENT
By providing your consent/information, you agree to the collection, use, storage, disclosure, and otherwise processing of your information on the Platform in accordance with this Privacy Policy. You consent to us (including our affiliates and partners) contacting you through SMS, instant messaging apps, call, and/or e-mail.
WHOM DO WE SHARE THE PERSONAL INFORMATION?
Only persons authorized by us shall have access to your Personal Information. We do not rent or sell your Personal Information to any third party. We may share your information with service providers who perform services on our behalf (e.g., courier companies, payment gateways) and are not authorized to use or disclose such information except as necessary. We may also disclose Personal Information if required to do so by law.
SECURITY
If you believe that you have found a security vulnerability on fizinga.com, we encourage you to let us know straight away at support@fizinga.com. We incorporate security measures such as encryption and authentication tools to protect your Personal Information. However, we shall not be liable to you for any loss or damage caused due to unauthorized access by any third party.
GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and the Consumer Protection Act, 2019, the name and contact details of the Grievance Officer are provided below:
Name: Jaideep Singh
Address: Tdi city e block 263 sec 59 sonipat haryana
Email id: support@fizinga.com